Custodian Collection
For those who would rather the outside of their property was simply never a thing they had to think about.
The Custodian Collection is the whole of Complete Exterior Care, arranged around one property and one owner. Everything the outside needs, watched and handled on your behalf, with the standing instruction to deal with what we find rather than report it and wait. It exists for people whose time is worth more than the difference, and who want a single answer to the question of who looks after the outside.
What it protects
The property while you are not in it
Everything that goes wrong on the outside of an empty building goes wrong slowly and unwatched. One blocked downpipe takes a single winter to become a damp wall, and there is nobody standing there to see the overflow that would have given the game away in October.
The letting, if it is let
Guests photograph the outside before they have put a bag down. A green patio, streaked render or a gutter running down a wall turns up in the reviews long before it turns up as a repair — and a review outlasts the stain by years.
The decisions you would rather not be making
Standing authority means the small things are simply dealt with. You are not receiving a photograph of a slipped tile at ten at night with a question attached to it, from four hundred miles away, in the middle of your own holiday.
What it covers
- Everything in every collectionRoof, gutters, render, glass, hard surfaces, grounds and solar, on one plan.
- Standing authorityAn agreed limit up to which we simply deal with what we find. Anything above it, we ring you.
- Visits timed to changeoverScheduled around your bookings so the outside is right before the next arrival, and nobody is working round guests in the garden.
- Priority responseYou go to the front of the diary, including after storms, when everyone else is queuing.
- Checked after every stormWe look at the properties we hold before you have had to ask, and you hear from us either way. Being told nothing has happened is worth as much as being told something has.
- Watched through the off-seasonThe empty months are when things fail unobserved. Gutters, drains, fixings and growth, checked through the winter rather than discovered in the spring.
- A property recordPhotographs and notes kept over the years, so the condition of the building is documented rather than remembered.
- One named contactThe same person, who knows the property and does not need briefing every time.
- A yearly account of the placeWhat was done, what was found, what is coming and what it cost. One document a year, so the building has a history instead of a memory.
Perfect for
Holiday lets and second homes that need a trusted presence when the owner cannot be there themselves.
How often
Around each guest changeover, with off-season checks between.
Continuous. Visits happen when the property needs them rather than when a schedule says so.
Everything we use is safe around pets, children and planting. Nothing we apply to your home should cost you your lawn or worry you about the dog.
What it costs
An annual fee agreed after a full survey, then fixed for the year, so the cost is known in advance. We measure the property from survey data before we quote, so the figure we give you is worked out from your building rather than guessed from the kerb. Every quote is confirmed on site before any work starts, and we will tell you if we think you do not need the work.
